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Your user guide

La gestion des données est souvent perçue comme quelque chose de complexe et de secret.
Chez EasyTransac, nous avons décidé de vous expliquer simplement la manière dont nous traitons vos données.

You can also consult our general conditions of use if you wish.

What information do we collect?

The data you provide us with

The information provided during registration

Last name, first name, phone number..

The documents sent at the time of registration

CNI, proof of address..

The exchanges between you and EasyTransac

Mail, call log...

Transaction data

Transaction data (Cashing, refund, payment in several times...)

Your account information

Wire transfer, unpaid bills..

Connections to the platform

Login connections

The data we collect automatically

Connection data

Your IP address

Traffic analysis data

The pages you visited, the duration etc...

Your unique identifier

Tracking for customer follow-up management

How long do we keep your data?

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We keep the data indefinitely as part of our payment intermediary position and for legal reasons. Like banks, we need to be able to provide information about the transactions as well as the traders who made them.

Why do we collect your data?

For operational reasons

Operation of the service, optimization, customization, verification of data to validate the account, etc.

For legal reasons

Guarantee law enforcement and justice access to data such as transaction histories, etc...

For commercial reasons

To enable us to offer you the services most adapted to your needs

To communicate our progress and our new services

Who do we share your data with?

Cliente

Your customers

Ex: Contact information in emails and payment pages.

Our partners

Our payment service providers that guarantee the security of funds and make transfers.

Prestataire de service
Prestataire commercial

Our commercial providers

Our service providers are sometimes asked to contact you to present new services or collect your opinion.

Where is your data stored?

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The data are stored in France for EasyTransac and are stored in Europe for our service providers.

What are your rights regarding your data?

You have the possibility to recover an archive of your data.

You have the option to have your data deleted.

Can we change our terms of use?

We will notify you if we change our privacy policy and you will be able to close your account if these changes do not meet your expectations.

We protect your data. Adopt safe behaviors, do not share your username and password and be sure to keep secured your email address linked to EasyTransac...

Our team remains at your disposal for any further information.

You can contact us by :

Send an email to our data protection officer by clicking here

Or by sending us an email to the following address :

EasyTransac
For the attention of the Data Protection Officer
204, avenue de Colmar
67100 Strasbourg
France