Do you have a question?

We may already have the solution in our FAQ. Find all the most frequently asked questions here.

Current Searches :
Where to register, Transfer not received, Rates, ...

Frequently Asked Questions

How much does EasyTransac cost ?
Pricing

A single transaction fee is now applied to all our mobile checkout and e-commerce solutions. There are no subscription or registration fees.

Find details of these rates on the dedicated page and in our General Terms and Conditions of Sale, Appendix 1.

.
Did we answer your question?
Thank you! If you have any other concerns, please do not hesitate to contact us.
How would you like to contact us?
Call us at:
I didn't received my bank transfer
Banktransfers

EasyTransac transfers to your bank account are fully automated, you do not have to make a request.The transfer frequency can be configured in your settings, but our compliance team can assign another depending on your activity.If you do not receive your banktransfer, check that your account is complete (documents and information updated) and that you have entered your validation code received by post.

Your first banktransfer may take some time because it depends on the acceptance of your registration with our acquiring bank. Additional documents may be requested in case of temporary refusal.

Did we answer your question?
Thank you! If you have any other concerns, please do not hesitate to contact us.
How would you like to contact us?
Call us at:
Where do I register?
Registration

To register and use EasyTransac services, you have two possibilities. The first is to go to our website and click on Register, the second is to register directly on our smartphone application.

Did we answer your question?
Thank you! If you have any other concerns, please do not hesitate to contact us.
How would you like to contact us?
Call us at:
Who can use EasyTransac?
How does it work

EasyTransac is a service to cash credit cards, it is dedicated to professionals. To use EasyTransac, it is required to have a company number or to provide a document establishing the request to register your company.

See the list of prohibited activities here

Did we answer your question?
Thank you! If you have any other concerns, please do not hesitate to contact us.
How would you like to contact us?
Call us at:
How do I bind my account to a company?
Registration

In some specific cases, your account will need to be bound to a company. To do this, you only need to send us an e-mail to make that request, with a proof that you work with this company. You company can also send you an invitation e-mail; in this case, you just have to follow the e-mailed link and you will automatically be bound to the business.

Did we answer your question?
Thank you! If you have any other concerns, please do not hesitate to contact us.
How would you like to contact us?
Call us at:
Common problems
How does it work
My account has not been validated :
  • All of your information has not been fully completed : Please go to this page and make sure that no tab is marked in red :My information
  • You did not send us all the required documents : To check if you have sent all your required documents, please check on this page : My documents
  • You activity is not authorized by our services : To check if your activity is accepted by our services, please check on this page : restricted or forbidden activities
  • The country from which you operate is not part of the European Union, nor United Kingdom, nor Switzerland.
  • If none of these reasons matches your situation, feel free to contact us by e-mail by clicking here
My documents have been denied :

First of all, please login to your EasyTransac backoffice on your computer, go to the My Account > Documents category. On the right of each document, you will find an indicator:

If the icon shows that it has been denied, you will find the reason of denial under the document, like in the following example:

Did we answer your question?
Thank you! If you have any other concerns, please do not hesitate to contact us.
How would you like to contact us?
Call us at:
Mobile app : How to make a contactless payment or a flash payment?
Cash

EasyTransac is firstly an application that allows you to cash in credit cards easily and safely with your smartphone.

So, how do you cash in a credit card with EasyTransac ?
First, you must make sure that you have an EasyTransac at the Basic or Standard level, that the EasyTransac application is installed on your smartphone and have a stable internet connection (at least Edge).

Once the application is installed, launch it and login with your account. Fill in an amount in the dedicated space at the top of the homepage.

Chose your method of cashing and the payment options that fit your needs.

Capture the card by flash or contactless.

Once the card is captured, ask tour client to fill in their cryptogram on your smartphone.

Get your client’s e-mail address or phone number so that we can send them their payment receipt (be careful, a receipt is not a bill, you have to provide a proper document attesting the purchase to your client.). Then, confirm the payment

Example of a receipt sent by text

Example of a receipt sent by e-mail

Did we answer your question?
Thank you! If you have any other concerns, please do not hesitate to contact us.
How would you like to contact us?
Call us at: