Frequently asked questions

What do I do if I lose my phone?


What to do if you lose your phone ? First of all, don’t worry : If someone with bad intentions takes hold of your phone, they will not be able to edit your IBAN without our action. Contact us as quickly as possible and we will disable all access to the application from your lost phone.

Have we answered your question?

Thank you! If you have any other issue, feel free to contact us.
By what means would you like to contact us?
Call us at:
Register to discover and try all of our payment solutions:
Discover our solutions