Frequently asked questions

I didn't received my bank transfer

EasyTransac transfers to your bank account are fully automated, you do not have to make a request.The transfer frequency can be configured in your settings, but our compliance team can assign another depending on your activity.If you do not receive your banktransfer, check that your account is complete (documents and information updated) and that you have entered your validation code received by post.

Your first banktransfer may take some time because it depends on the acceptance of your registration with our acquiring bank. Additional documents may be requested in case of temporary refusal.

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