Bank transfers may sometimes fail. When this happens, you receive an e-mail detailing the date and time of the transfer attempt as well as the reason of the failure.
Here is a list of potential failure reasons and solutions to fix it :

• Incomplete justifications : This error appears when some documents are missing on your account. To fix this issue, login to your backoffice : A banner at the top of the homepage should inform you of the steps to follow.
• Bank error : This error regroups different types of technical issues that came up between the client’s bank and our services. Please ontact us if this happens.
• Activity unknown : This error appears when information is missing from your account. To fix this issue, login to your backoffice : A banner at the top of the homepage should inform you of the steps to follow.
• Invalid IBAN : Your IBAN is not compliant. Please login your backoffice and change our IBAN