To receive your funds, you must have a standard or advanced level account.
If your account level is set at Standard, a limit of 1 500€ per year can apply. To dismiss this limitation, please send us the required documents to upgrade your account to the Advanced level.

Click here to know more about account levels.

Bank transfers may sometimes fail. When this happens, you receive an e-mail detailing the date and time of the transfer attempt as well as the reason of the failure.
Here is a list of potential failure reasons and solutions to fix it :

• Incomplete justifications : This error appears when some documents are missing on your account. To fix this issue, login to your backoffice : A banner at the top of the homepage should inform you of the steps to follow.
• Bank error : This error regroups different types of technical issues that came up between the client’s bank and our services. Please ontact us if this happens.
• Activity unknown : This error appears when information is missing from your account. To fix this issue, login to your backoffice : A banner at the top of the homepage should inform you of the steps to follow.
• Invalid IBAN : Your IBAN is not compliant. Please login your backoffice and change our IBAN

When you cash a certain amount of transactions (1 500€), we send you a secret code by postal mail. This code is the last step to have your account verified. The confirmation of this code allows you to dismiss the transfer limit and validates completely your account. Without this code, it is possible that your transfers are temporarily blocked. If you need a new code sent, please contact us.