Any questions about banktransfers ? Find your answer here with our online Easytransac support
If you do not receive your transfer, please check that your account is complete (documents and information up to date) and that you have entered your validation code received by post.
Your first transfer may take some time as it depends on the acceptance of your enrolment file by our acquiring bank. Additional documents may be requested in case of temporary refusal.
When activating SEPA Direct Debits (SDD), the transfer period of your funds automatically increases to 14 days. This 14-day deposit period corresponds to the maximum verification time required for the banks to validate the collection. Under certain conditions, this period can be reduced. You can contact our support team for more information.
To receive your funds, you must have a standard or advanced level account.
If your account level is set at Standard, a limit of 1 500€ per year can apply. To dismiss this limitation, please send us the required documents to upgrade your account to the Advanced level.
Bank transfers may sometimes fail. When this happens, you receive an e-mail detailing the date and time of the transfer attempt as well as the reason of the failure.
Here is a list of potential failure reasons and solutions to fix it :
When you cash a certain amount of transactions (1 500€), we send you a secret code by postal mail. This code is the last step to have your account verified. The confirmation of this code allows you to dismiss the transfer limit and validates completely your account. Without this code, it is possible that your transfers are temporarily blocked. If you need a new code sent, please contact us.
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