Frequently asked questions

Have you filled in the secret code received by postal mail?

When you cash a certain amount of transactions (1 500€), we send you a secret code by postal mail. This code is the last step to have your account verified. The confirmation of this code allows you to dismiss the transfer limit and validates completely your account. Without this code, it is possible that your transfers are temporarily blocked. If you need a new code sent, please contact us.

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